I am sure that there must be more than a handful of readers out there who have experienced the frustration of being forced to rely on Customer Service/Tech Support representatives who are physically located many thousands of miles away from the source of the problem that has forced you to attempt to communicate with them.
And I use the word “communicate” advisedly.
My personal encounters began with the purchase of a new computer to replace the six-year old (ancient, I have been informed by many in the industry) model that seemed increasingly unable to handle the demands for increased RAM to power the newest “apps”. Not a bad con game, this: continuously invent new and exciting programs that require ever-growing amounts of operational capacity, which in turn guarantees that your new computer will be obsolete in a disturbingly brief passage of time … requiring an update of equipment …. and on and on, ad infinitum.
Anyway, I was somewhat entranced by the capabilities of the new system that I purchased, particularly the ability to hold face-to-face conversations, through an ingenious system labeled “Skype”, with my oldest son, who is currently teaching conversational English to South Korean high school boys. But the bloom soon faded from the rose when almost immediately my new computer exhibited a maddening tendency to randomly freeze up and stubbornly resist any attempts to reboot.
And so my relationship with the computer company’s Technical Support/Customer Service gnomes began. Many hours built up attempting to converse with these entities, who I discovered resided in some warren in India, and who would invariably begin our conversations with a litany of questions that were always the same and had been exhaustively discussed during previous calls. Communication clarity would vary, since some of these folks were reasonably conversant in English while others spoke with an accent that was difficult to understand.
I soon grew to despair over the iron-clad protocol that directed these conversations. These folks are carefully programmed to apply a limited number of solutions to an infinite array of problems and I soon grew weary of having my computer taken over by these faraway trolls who would, after many minutes, happily pronounce my problem solved. The problem, of course, would return in days or a week or so later and it would be back to the drawing board with another “technician” who would stoically recite the same questions and follow the same procedures with the same results.
My increasing irritation was eventually rewarded with arrangements being made to swap out the machine’s hard drive. A U.S. technician appeared on my doorstep and announced that his only function was to make the equipment switch and therefore could not do any testing to determine if indeed a faulty hard drive was the source of the problem.
The problem almost immediately again reared its ugly head, prompting more lengthy telephone “conversations”. I finally grew irate enough to demand that the obviously faulty system be replaced and that opened a true Pandora’s Box of frustration and misery. Technical Support referred me to Customer Service through a series of “holds” that eventually linked me back to Technical Support who informed me that they could not replace the entire unit and referred me to Customer Resolution, etc., etc.
During one heated (on my part) exchange, I demanded to be connected to an American representative, but was informed that such would be impossible. After explaining that my next approach would be a truly nasty email to the company CEO that would include my unfavorable evaluation of Customer Service/Tech Support, I was informed that an attempt to make such a connection would be implemented, but the requested result could not be guaranteed. I’m sure that the poor rep on the other end of the line had a story to take home to their significant other about the “customer from hell”.
I did indeed send off a nasty email that included detailed threats of forthcoming defamation. I’m not sure which action was the effective one, but a few days later I spoke with a very pleasant gentleman here in America who assured me that a replacement computer would be on the way. His word was good: I have the new unit beside me as I write this – yet to be installed - but the attempt will be made as soon as my blood pressure returns to a more comfortable level.
The point being, of course, that all of this aggravation could have been easily prevented through quick corrective action. I have since learned through some contacts in the computer service/repair industry that such occurences are not uncommon and that the computer manufactures do little or no field testing on new products, but instead rely on the consumers to do this for them. They have found it to be less expensive to replace “lemons” than to take the time and effort to prevent them. Customer satisfaction has been relegated to a seat much further to the rear of the auditorium.
I apologize for taking so long to reach my subject of the title of this rant. My suggestion to our government is this: If you are truly committed to finding jobs for Americans (are you listening, Mr. President?) then simply make it a requirement that any American company providing goods or services within the United States must staff its Technical Services and/or Customer Support divisions with American citizens in an American location. End of discussion.
The result? Many jobs for Americans and an astounding reduction in the blood pressure levels of the American consumer.
And don’t route me through a maze of bureaucratic stations who will each assure me that it cannot be done. Enough pissed off people can make it happen.

Recognizing the Enemy
January 12, 2012I am no admirer of the Occupy Wall Street crowd. Some on the Left have characterized their emergence as a Liberal answer to the success of the Tea Party, but I fail to see a loose coalition of union movements, idealistic emotional adolescents, George Soros’ tools, and 1960′s leftovers and wannabes as the equal to a true grass-roots movement that was responsible for the election of a significant portion of the newest members of Congress.
Then again, I also refuse to recognize anarchy as a viable solution to our nation’s current financial and social miseries.
Still, the OWS protestors have successfully highlighted the influence that Wall Street and other corporate entities have over our national policies and politics.
Let’s be honest. Wall Street bought itself a President. Even if one is intentionally ignoring the evidence of massive Wall Street financial contributions to the Obama election campaigns (past and ongoing), consider the infiltration of Obama’s Cabinet by stalwarts of the corporate world:
Obama’s first National Economic Council director, Lawrence Summers, (of hedge-fund giant D.E. Shaw and venture-capital firm Andresssen Horowitz) who has also had some nice paydays courtesy of Lehman Bros., JPMorgan Chase, and Citigroup.
Citigroup’s Michael Froman, deputy assistant to the president and deputy national security adviser for international economic affairs.
Hartford Financial’s Neal Wolin, deputy Treasury secretary.
JPMorgan’s William Daly, Obama’s recent Chief of Staff and his predecessor Rahm Emanuel of Wasserstein Perella.
And a true star: Fannie Mae’s Tom Donilon, national security adviser (No kidding. One of the geniuses who contributed mightily to Fannie Mae’s woeful state of affairs – upside down to the tune of trillions of dollars is running national security. Plus, the former director of the White House Military Office, Louis Caldera, was on the board of IndyMac when it went defunct. Makes one feel warm, toasty and secure, eh?)
And we don’t want to forget the leaders of the Obama economic-transition team Robert Rubin (Goldman Sachs, Citigroup) and venture capitalist vulture Warren Buffet.
Nor should we overlook Treasury Secretary/tax cheat Tim Geithner, who came up through the ranks as part of the Robert Rubin-Hank Paulson-Goldman Sachs cabal and went on to a position as chairman of the New York Fed where he was able to bestow tens of billions of federal (taxpayer) dollars upon a failing Citigroup through a structured investment that allowed the government to buy a 27 per cent share in the bank, for which it paid more than the entire market value of the institution.
But Obama is certainly not adverse to redistributing boatloads of goodies to other members of the corporate world such as his man David Alexlrod’s firm being allowed to set up Astroturf campaigns on behalf of Exelon subsidiary ComEd (despite the president’s voluminous denunciations of “Big Oil”). Nor was Obama hesitant to appoint GE chief Executive Jeff Immelt to his White House jobs commission, or choosing former Kraft and Duke Energy board member Mary Schapiro to run the SEC.
(My acknowledgements to National Review contributor Kevin D. Williamson for the article “Repo Men”, from which this rogue’s gallery of unofficial lobbyists was compiled).
If you would like a more extensive examination of the joined-at-the-hip relationship between the Washington establishment and the Wall Street crowd, please peruse Throw Them All Out: How Politicians and their Friends Get Rich Off Insider Stock Tips, Land Deals, and Cronyism That Would Send the Rest of Us to Prison, by Peter Schweizer of the Hoover Institution. This laundry list of recent “Congressional insider-trading, self-dealing, IPO shenanigans, inexplicably good investment luck” should be enough to set your blood pressure at unhealthy levels.
The thing that shines through here is not merely the utter inadequacy of the Obama Presidency, but the utter corruption of our government structure and the complete moral collapse of both Congress and the Executive Branch. And this is hardly limited to Democrats and their past and present administrations, but has been a burgeoning problem for decades.
Anyone who has been a member of the Washington establishment for more than two terms in office is justly suspect and that certainly includes the current four members of the Maine Congressional delegation.
It is long past time for our political establishment to be held accountable for these shortcomings, but to accomplish true “hope and change” the voters must be willing to closely scrutinize the records and actions of all candidates for office and most likely will have to make an electoral choice between the lesser of two evils – at least for the near future.
But keep in mind that the true measure of American exceptionalism is that we still have the opportunity to make changes through electing officials who can be directed to do the best for the population as a whole. Allied against ethics and morality is the entitlement mentality and the significant number of citizens who are dependent upon Washington for a continuing check.
Posted in corruption, National politics, Obama, Political and Social Commentary, Uncategorized, Values | Tagged Congress, economics, ethics, November elections, Obama, Occupy Wall Street | 2 Comments »